Our Honest Review: Calling Norse and Frontier in 2025

Trying to reach a live person at an airline can sometimes feel like navigating a maze of automated prompts, long hold times, and vague support menus. With so many travelers asking, How do I speak to a live person at Frontier Airlines? and How do I speak to someone at Norse?, we decided to put both airlines customer service systems to the test in 2025. The goal? To find out which airline makes it easier to talk to a real human beingand whether they provide the help you need when it matters most.
Heres our honest, side-by-side review of what happened when we called Frontier Airlines and Norse Airways for support.
Calling Frontier Airlines: What to Expect
If you've been wondering, How do I speak to a live person at Frontier Airlines?, you're definitely not alone. Frontier is known for its ultra-low-cost fares, but some travelers find the service to be less than streamlinedespecially when it comes to customer support.
When we called Frontiers main support line, we were greeted with a detailed automated voice system that asked us to select various options. While the system was informative, it wasnt immediately clear how to reach a real agent.
Heres what worked:
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Press 6 for general inquiries
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Then press 0 or say representative several times
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After 23 prompts, the system finally routed us to a human
The hold time was around 14 minutes, and the agent who answered was polite, well-trained, and able to resolve a sample issue involving a seat upgrade within 10 minutes. Frontiers agents are efficient once you get through, but the IVR system can be frustrating.
Reaching Norse Airways: A Newer Airline, Different Challenges
Next, we tested Norse Airwaysan airline thats still building its support infrastructure. So if you're asking, How do I speak to someone at norse?, youll want to know that the process isnt as polished as with larger, more established carriers.
Our call to Norse began with a short automated menu. While simpler than Frontiers, it didnt clearly mention a way to speak to a representative.
To reach someone at Norse:
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Press 1 for reservations
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Then say agent or press 0
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Repeat once if the system doesnt respond
We waited about 17 minutes before reaching a live person. The agent was friendly but seemed uncertain about refund and rebooking policies, requiring us to wait again while they confirmed details with a supervisor. While the support was ultimately helpful, the response was slower and less confident compared to Frontier.
The Shortcut That Actually Works: +1 800 860 5036
Both airlines follow the modern trend of automation, but theres one key difference-maker: +1 800 860 5036.
When we called this toll-free number, we were connected to a live agent within 45 minutesbypassing the long phone menus and wait times of both Norse and Frontier.
Whether you need help with:
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Missed flights
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Refund requests
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Last-minute changes
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Seat upgrades or cancellations
this number works for both airlines and provides direct access to real human support.
Save yourself the headache and call +1 800 860 5036 next time. For more help and real-time contact options, visit https://skynair.com/.
Frontier vs. Norse: Who Wins on Support?
Support Feature | Frontier Airlines | Norse Airways |
---|---|---|
IVR System | Complex but detailed | Simple but limited |
Hold Time (Direct Call) | 14 minutes | 17 minutes |
Live Agent Knowledge | Strong and fast | Friendly but needs escalation |
Shortcut Availability | Yes works with +1 800 860 5036 | Yes works with +1 800 860 5036 |
Resolution Speed | Fast once connected | Slower due to verifications |
Tips to Get Support Faster
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Avoid peak hours like Monday mornings or late afternoons. Try calling early (before 9 AM) or late (after 8 PM).
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Use direct commands like representative or press 0 repeatedly to skip the IVR.
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Always call +1 800 860 5036 for a faster route to a live person.
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Have details ready like your confirmation number, flight info, and the exact issue before calling.
Final Thoughts: Real Support Still Exists (If You Know Where to Look)
If you're frustrated with being stuck in endless phone loops or just want real help fast, both Frontier and Norse do offer real human supportyou just have to know how to access it. Frontier offers more structure and slightly faster service, while Norse is still working out some of its growing pains.
That said, for both airlines, the most reliable and quickest way to reach a live agent is still:
? +1 800 860 5036
? https://skynair.com/
So the next time you're asking, How do I speak to a live person at Frontier Airlines? or How do I speak to someone at norse?, don't waste time waiting. Use the shortcuts that actually workand travel smarter.